Personal & business information verification

To maintain the integrity of our marketplace, reduce fraud, and meet regulatory requirements such as the EU Digital Services Act (DSA), we verify freelancers’ personal and business information. Completing this verification process maintains your ability to work with European Union clients.

Even if you are already ID verified, you must clarify your status within the personal and business verification process.

Accessing the verification process

As a new freelancer, after creating your freelancer’s profile and before publishing your first Gig, you’ll be required to complete the verification process.

If you’re an existing freelancer, you can start the process by navigating to your profile image, selecting Settings > Personal & Business Info > Identity Verification, and clicking the Verify button.

Status classification

Once you follow the steps to start the identity verification process, you'll be directed to this screen. Here, you'll be prompted to select how you plan to use Fiverr by choosing between two options:

• Outside of my primary job or profession
• As part of my primary job or profession

After making your selection, click Next to proceed.

This self-declared status will determine whether you need further verification under the EU Digital Services Act (DSA) or other regulations. If you are unsure which status applies, consider consulting a legal professional.

Freelancers with active professions must verify themselves as traders in accordance with the EU Digital Services Act, and will not have the option to declare they use Fiverr outside of their primary job or profession.

Outside of my primary job or profession

This option indicates that you plan to use Fiverr as a secondary activity, separate from your main job or profession.

• 1. On the phone verification screen, select your Country and enter your Phone Number.
  2. Choose your preferred verification method:
      (i) Verify by call: receive a call with the verification code.
      (ii) Verify by SMS: receive the code via text message.
  3. Enter the code in the provided field and click Submit to continue.
• 1. Select a security question from the dropdown menu that you can easily remember.
  2. Provide an answer to the question in the designated field.
  3. Click Continue to finalize this step.
     

Once these steps are completed, your verification process for this status is done.

As part of my primary job or profession

This option indicates that Fiverr is a significant part of your professional work. After selecting this option, you will be asked whether your business is registered:

• No (Individual Trader)
• Yes, and I’m the sole employee (Sole Trader)
• Yes, and I have at least 1 employee (Business Trader)

After your information is verified, EU customers may have access to certain details as required by the DSA regulation. These may include your name, address, email, phone number, and business registration number (if applicable).

After making your selection, follow the steps below based on your chosen status.

If you choose ‘no’ or ‘I’m the sole employee’

• 1. Enter your country and phone number.
  2. Choose your preferred verification method:
      (i) Verify by call: receive a call with the verification code.
      (ii) Verify by SMS: receive the code via text message.
  3. Enter the code you receive and click Submit.
• 1. Enter your full name, email address, phone number, and address.
  2. Click Continue.
• 1. Upload a valid government issued ID.
  2. Submit a clear photo. You have 3 attempts to upload a valid image, with troubleshooting tips provided for each failed attempt.
  3. Once satisfied, click Use photo to proceed. 

If you choose ‘I have at least 1 employee’

• 1. Enter your country and phone number.
  2. Choose your preferred verification method:
       (i) Verify by call: receive a call with the verification code.
      (ii) Verify by SMS: receive the code via text message.
  3. Enter the code you receive and click Submit.
• 1. Enter your business name, business email, business phone number, address, and business registration number.
  2. Click Continue to proceed.
• 1. Upload the required business documents to verify your company.
  2. Required documents: Proof of business address (e.g., utility bill or lease).
  3. Optional documents: Additional business documents to support verification (if available).
  4. You have 2 attempts to verify your business successfully. The system will check that the name and address match the information provided.
• 1. Upload a valid government issued ID.
  2. Submit a clear photo. You have 3 attempts, with troubleshooting tips provided for each failed attempt. 
  3. Once satisfied, click Use photo to proceed.
  
  

Trouble-shooting tips

1. Prepare your ID and documents in advance
   
   • Having your original ID (passport, driver’s license, etc.) and any business documents ready will speed up the process.
   • Confirm the ID complies with template and federal requirements and is clearly identifiable.
   • Take a photo of your original ID. Don't use a saved image screenshot, or photo taken from another screen.
   • Make sure to upload a valid ID (not expired) that matches the available and selected type.
   • Upload a clear photo of your ID where all information is visible and easily readable.
2. Double-check all details
   • Make sure your name, address, and any business information exactly match your official documents. Discrepancies may lead to verification failure.
   • Enter the Business ID number and type it in the correct format, as it was assigned to your business by the local government. If you’re unsure, please consult your legal consultant.
   • When filling out forms, provide your details in English, exactly as they appear on your government-issued ID. Use documents with English text when available.
   • Check out our article, Business Registration Number Information by Country, for detailed guidance on business registration numbers.