Shipping & handling - services requiring physical delivery

At Fiverr, our top priority is fostering a safe and trusted marketplace that benefits both our buyers and sellers. Achieving this goal hinges on effective and transparent communication. This is especially crucial for services involving physical delivery, such as arts and crafts, collectibles, and similar offerings.

When engaging in services that require shipping, it's essential for both parties to ensure the following aspects are clearly communicated and well-understood:

  • Shipping Address
    It is important to make sure that all of the shipping information, including the address, is correct.

  • Comprehensive list of order details
    To facilitate a smooth transaction, it's vital to communicate all specifics regarding the order. This includes, but is not limited to, describing the appearance of the product, sharing pictures and any other pertinent information before the shipment takes place. Additionally, in situations where the seller is responsible for shipping the product back to the buyer after completing their services, it's imperative for the buyer to clearly express this requirement when requesting the service.

  • Shipping Method
    Fiverr strongly recommends utilizing tracked shipping for any orders requiring physical delivery, as it allows for real-time tracking and delivery confirmation. Please note that Fiverr is not responsible or liable for any damages or other problems resulting from shipping.

By adhering to these guidelines and keeping an open and transparent communication, we can collectively ensure a safer and more reliable marketplace experience for everyone at Fiverr.

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