Delivery dates are an important part of any Gig agreements between clients and freelancers. While the expectation of each freelancer is to deliver on time, there are sometimes unavoidable delays due to changes in scope, unexpected events, unclear requirements, amongst other reasons. If a freelancer needs more time to deliver, they can request an extension from the client. This option gives freelancers more flexibility and helps them to meet their deadlines and expectations.
How it works
Note: Only the freelancer can send the delivery extension request. Clients may ask their freelancers to do so via the order and inbox messages.
- On the order activity page, click 'Extend delivery date' on the right, under the 'Deliver now' button.
Note: It is best to request more time before the order becomes late, or as soon as you realize that you will not be able to meet the deadline. - Set the new expected delivery date, add a brief explanation for the client about the extension, and click 'Send request'.
- The client will receive a notification and will have up to 48 hours to respond.
- The freelancer will receive a notification once the client approves or declines the request.
FAQs
- After you send your delivery time extension request, your client has 48 hours to accept or deny it. In case the client is not responding during this period of time, your delivery date will be automatically extended to the new delivery date you requested.
- Yes, it’s possible but very unrecommended since this can cause a bad customer experience. If you are not sure the new delivery time you requested is sufficient, we recommend asking for 1-2 more days in advance to make sure you meet the new deadline without further delay.
- In this case, the original delivery will remain the same.
For additional information on understanding your order status, see our article here.