How to manage spam messages

Let’s review how to manage your inbox’s safety, in case you receive a message that may be considered as spam or suspicious behavior/content.

What is a “spam” message?

Any type of messaging activity that is unwanted, repeatedly occurring, and disruptive to the recipient’s experience is considered a "spam message" on Fiverr.

For example, unwanted offers to commercially-motivated solicitations that aim to drive traffic or attention to websites, products, and services outside of Fiverr.

Learn more with Fiverr's Community Standards.

How it works

Note: Spam messages won’t affect your response rate, as long as you report them as spam within 24 hours from when they were sent.

Learn more with Response rate and response time FAQs.


When you encounter disruptive or unwanted messaging activity, you can:

Learn more with How to report content or behavior on Fiverr


Mark as “spam” or report a message

To report messages or mark them as Spam:
  1. Open the message you’d like to report or mark as spam.

  2. Click the Report button to send it to the Trust and Safety team, or the Spam button to block messages from this user > Submit.
    Note: If you report a message, you’ll need to select a reason for why.
Spam.png

Mark_as_spam_-_submit.png

 

 

To mark a message as “spam” on the mobile app:
1. Press and hold the message within the conversation > Report spam.
01_-_mobile_app_-_spam.jpeg 02_-_mobile_app_-_spam.jpeg

Responding to a spam message

If you’d like to respond to the message after you’ve marked it as spam:

  1. Go to your inbox > All conversations > Spam.
  2. Open the message and click unblock to reactivate the ability to send the customer a message.
  3. You’ll then be able to respond within 24 hours before it affects your response rate.

Report a message

If you report a message for Fiverr to review:

  1. It’s important to also mark their messages as “spam”, so that your response rate won’t drop.
  2. Once you report the message, you’ll have the option to block the user from contacting you, as well.

reason_to_report_message.png

block_the_user.png

 

 

Safe communication tips and guidelines

In order to have safe and productive communications in the marketplace, make sure to follow these guidelines:

  • Don’t share your contact information or communicate outside of Fiverr
  • If you send samples, make sure to add a watermark or some form of a logo to prevent the use of the material
  • Be careful when opening attachments that were sent without being solicited

Learn more with Communication: The Dos and Don'ts.

Platform safety guidelines

The following activities listed below undermine the integrity of our platform, violate the privacy of our members, and are potentially harmful.
If you encounter spam, please report it.


To ensure safety on the platform, please be cautious and aware of any messages that include:

  • Direct messages to promote their services or specific Gigs to customers
  • Requests for donations or free work
  • Unsolicited or deceptive messages
  • Potentially harmful content (malware, phishing, etc.)
  • Use of artificial tools and/or automated processes to send mass messages
  • Messages that are irrelevant to your Gig
    This includes offers, questions, suggestions, or anything unrelated to your Gigs, requests, or orders.
  • Requesting guidance on how to start selling on Fiverr

 

Example of a spam message

Hello 👋
I’m a recruiter from _____, I’m sorry I had to text you this way, I checked your profile and got to notice you will be perfect for our pending freelance job.
Briefly, the Projects are different pages with same price of $25 per page, we hope to hire you!
If you are interested kindly reach our manager on Telegram (@name). He will direct you on the Project.
We hope to hear from you soon.
Thank you 😊
Note: If you receive a message like the example above, please mark it as “spam” and report it.

 

If you have any questions, our Customer Support specialists are always happy to assist at anytime! 

Was this article helpful?