ID verification: Data protection and usage

In order to create a safe and secure marketplace for our community, Fiverr often requests sellers to verify their identity with their official government ID.
Here is the full picture of how Fiverr keeps your information secure, in the event that you are requested or suggested to perform ID verification.

Data privacy and security

We take great care in maintaining the security of the site and your information. How do we do that, though? By implementing security measures and using industry-standard technologies and internal procedures. These methods help prevent unauthorized access to your information.

Learn more about how we protect your information with Privacy Policy.

How we use your data

The collection and processing of ID cards are required in order to ensure a trustworthy community and marketplace, as well as, enforce our terms of service.
The process allows us, for example, to:

  • Improve trust in the marketplace and Gig quality
  • Secure our service and prevent fraud (ex. misleading sellers)
  • Recover hijacked accounts—ensure ownership of sellers' accounts
  • Enforce Fiverr's Terms of Service
  • Ensure that users are above 18 years of age
  • Ensure that users comply with applicable laws 

The benefits and importance of ID Verification

With ID verification, we are committed to ensuring high standards of security for both you and our community.

We assure you that your identification card won’t be used for any other purpose—including marketing purposes—nor shared with other users. The copy of your identification card is only kept for as long as required, due to the stated safety purposes.
 
Learn more with our Privacy Policy, which governs Fiverr's ID verification data processing procedures. If you believe that your ID is not necessary for the mentioned purposes, you can open a Customer Support ticket.

Data Retention

The copy of your identification document and your selfie are only kept for 30 days.
Once the 30-day period has ended, we’ll only retain your name, date of birth, hashed ID number, type of identification document, and document country.

The copy of your identification document and the personal information you provided when performing the ID verification process are kept in order to verify your account or the identity you reported to us, and create a safe and secure marketplace for our community.

Please note: You may always ask us to delete this information. In some cases, it may result in restrictions of your account.

Learn more about Fiverr's ID verification data processing procedures with our Privacy Policy. If you have any further questions about the process, you can open a Customer Support ticket.

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