Consultation FAQs for customers




1. Where can I book a consultation?
You can book a consultation directly on a freelancer's Profile (if they have the option of the feature).
To get the process started, click Book a consultation (on the left side of the freelancer's page).

Learn more with Consultations for customers.

2. Will I see the available time slots in my time zone or in the freelancer's time zone?
As a customer, you’ll see all of the available time slots in your local time.

3. Can I choose to have the consultation in specific languages?
In the consultation description, freelancers can include which languages they offer their consultation calls.

4. Can I request a 15, 45, or 90-minute long Consultation?
Only 30 and/or 60-minute consultations are available at the moment.

5. Are consultations different than Gigs?
Consultation orders are similar to Gig orders—meaning cancellations, leaving a review, order statuses, refunds, etc. all work the same way.

6. Will I be required to purchase a Gig after my consultation even if the freelancer can’t fulfill my requirements?
No. The feature gives you a chance to consult with the freelancer about their offered services and/or the requirements for your project’s needs—as well as, getting to know each other

Learn more with Consultations for customers.

7. Are the calls recorded and monitored for safety?
Yes, the calls are recorded and monitored by Fiverr and there is also a Report button.
Note: After your consultation, you’ll be able to access the recording for a limited time through the order’s page.

Learn more about meeting safety tips with Video Calls.

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