Fiverr Select: Customer Success Managers

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It’s always great to have someone by your side, which is why one of the benefits of being a Fiverr Select member is access to a personal Customer Success Manager.

Our Customer Success team’s goal is to help make things easier and more successful when it comes to turning your ideas into reality—and optimizing your overall Fiverr experience.

The role of your Success Manager

As a Fiverr Select member, you have the opportunity to work with a Customer Success Manager that’s dedicated to your entrepreneurial growth and success, and will help you find the perfect freelancer for your project and business needs.

Your Customer Success Manager will provide you with:

  • Guidance to help drive your business forward
    Get project guidance and advice from reliable resources and their personal expertise with the Fiverr platform and services offered.

  • Creating and maintaining strong business relationships
    Get matched with the perfect freelancer that fits your project’s needs.
    Learn how we’ll pair you up with sellers below with How it works, or reach out to us with any additional inquiries here.

  • Invites to events and helpful resources
    From hosting webinars about the most requested buyer-related topics to helpful articles and briefs, get all of the tools and resources you’ll need to succeed.

 

How it works

 

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Here are the steps we take in order to properly provide you with your Customer Success Manager’s personal guidance:

  1. Identify the business stage
    From startup ideas to company expansions, we’ll set you up with a Customer Success Manager that fits your business’s specific needs.

  2. Guide you to the most beneficial service
    We'll help you decide where your services can be found in the Marketplace.

  3. Outsource freelancers & contact for pricing, timeline & requirements
    Together, we’ll discuss and look into all of your project details, needs, and resources required to set you up for success.
    This includes sending you vetted, hand-selected freelancer recommendations to drive your goals forward.

  4. Provide ongoing support throughout the buying journey
    No matter where you are in your Fiverr journey, we’re here with you from start to finish! We’ll guide and teach you how to utilize Fiverr’s services to exceed your goals.

    For example: If you need a logo, we’ll recommend 4-6 additional and relevant Fiverr services that you might also need (i.e., copy, SEO, websites, etc.).


Feel free to email us (from the Fiverr Select landing page) or set up a call with a Customer Success Manager with questions, additional project needs, or consultations for your project.

 

Contact your Customer Sucess Manager

When you join Fiverr Select, you can contact the Customer Success team by e-mail (fiverrselect@fiverr.com).

You can also email your Customer Success Manager from your personal Membership page.

If you would like to set up a Zoom meeting or personal call with your Success Manager—just ask! They’ll send you their personal scheduling link so you can choose a time that aligns best with your schedule!

 

FAQs

1. How can I get a Success Manager?
Once you are a Fiverr Select member, you can request to work with a Customer Success Manager.

Note: To become eligible for Fiverr Select, you’ll need to have 10+ orders, totaling up to $500 or more, within the last 6 months.


2. How do I connect with my Success Manager?
Once you’re logged in, click Contact Customer Success or email your project needs to fiverrselect@fiverr.com.


3. How do I know if I’m a Fiverr Select member?
You can check your Fiverr Select status by signing in to your account, and visiting www.fiverr.com/select. Click Check my status to view your eligibility.

Note: Make sure you are using the same email address as your Fiverr Select account.


4. What if I’m having trouble with my order?
If you’re having any issues with your order, you can contact our Customer Support specialists.

5. How much does the Fiverr Select membership cost?
There are no fees for the Fiverr Select program or for a Customer Success Manager, it’s absolutely free.

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